faqs
>What do I need to install to see a Lucid3 key within a web page?
>Does Lucid3 run on a Macintosh?
>What are the system requirements for Lucid3?
>I have the latest version of Java installed – why is Lucid3 still not working?
>Where do I get support for Lucid3?
>Can I view keys without a web server?
>Can I distribute the Lucid3 Player Applet on CD ROM or similar media?
>How do I check what version of Java I have installed, if any?
See also:
General FAQ's
Lucid2 FAQ's
Phoenix FAQ's
Lucid3 product information
Lucid3 Frequently Asked Questions
To view the answers to the most popular questions for Lucid3 click on the links featured on the left. If you cannot find the information you are looking for within the FAQs please try the search facility at the top of the page.
Q. What do I need to install to see a Lucid3 key within a web page?
A. Lucid3 is a full cross platform application written in Java. To see the Lucid3 Player Applet within a web page you need to have the Java Virtual Machine (JVM) installed. Lucid3 needs JVM 1.4.2 or greater to work correctly. This is available free of charge from Sun Microsystems at http://www.java.com.
Note: Macintosh users need to use their system update utility or visit the Apple website to obtain the JVM.
The web browser you choose to view the page containing the Lucid3 Player Applet needs to be compatible with the JVM, fortunately this includes most modern versions of web browsers such as Internet Explorer, Netscape and Mozilla, Safari and Opera. (Create links to each)
Q. Does Lucid3 run on a Macintosh?
A. Yes. See the System requirements FAQ for more details.
Q. What are the system requirements for Lucid3?
A. The Java Virtual Machine (JVM) v1.4.2 or greater needs to be installed on your computer. The JVM is provided with the CD ROM edition of Lucid3. To obtain the latest version of the JVM for free, go to www.java.com. Users who want to download the demonstration version of Lucid3 or who want to view the Lucid3 player will need to download it from www.java.com, if not already installed. To check if you have the JVM installed or what version you may already have. See the following FAQ.
To install the JVM, your computer needs to meet one of the following.
Windows OS
• 98/ME/NT(SP6a)/2000(SP3)/XP(SP1)
• Pentium 166MHz
• HD: 75MB
• RAM: 64MB
Please note: The JVM no longer supports Windows 95.
Macintosh OS
• OS X 10.2.6 or greater
• HD: 51MB
• RAM: 128MB
Linux OS
• A flavour of Linux that supports J2RE, such as: Red Hat 7.3/8.0 SuSE 8.0, TurboLinux 7.0 or SLEC 8
• Pentium 166MHz
• HD: 85MB
• RAM: 64MB
Solaris OS: 7, 8 or 9
• RAM: 128MB
• HD: Up to 70MB
Q. I have the latest version of Java installed – why is Lucid3 still not working?
A. In most cases this will be caused by you having older versions of Java installed on your computer. Uninstalling these older versions should fix the problem. To uninstall older versions of the Java Runtime Environment under Microsoft Windows, go to the Control Panel, and select Add/Remove Programs. If you still cannot get the applet to appear, check your browsers security settings and ensure that Java applets have permission to run. For Internet Explorer users this can be done through the ‘Internet Options’ under the ‘Tools’ menu. You will need to contact your network administrator if this is the problem.
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Q. Where do I get support for Lucid3?
A. First check the Lucidcentral website – there is a section devoted to Lucid3 - for the latest information and updates. If you can not find a solution, then please contact us and we will endeavour to answer your questions as soon as possible.
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Q. Can I view keys without a web server?
A. Yes, Lucid3 keys can be viewed via web pages loaded directly from your local hard drive or CD ROM. The only requirement is to have the Java Virtual Machine (JVM) v1.4.2 or greater installed on your computer. The can be obtained free from www.java.com.
Note: Macintosh users need to use their system update utility or visit the Apple website to obtain the JVM.
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Q. Can I distribute the Lucid3 Player Applet on CD ROM or similar media?
A. Yes, the Lucid3 Player Applet maybe distributed free of charge for non-commercial purposes on CD ROM. You must also include our Lucid3 Player licence on the CD, which can be found in the Lucid3 Licence file on your CD ROM. At the time of writing this FAQ it is also possible to distribute a copy of the Java Virtual Machine (JVM) on your CD. To find out more information on this option please refer to Sun Microsystems Java website (www.java.sun.com or www.java.com). You must also you must meet the Lucid3 logo requirements [PDF] (refer to your CD for the actual logo graphic files).
For the purpose of this FAQ the definition of ‘non-commercial’ is no income will be derived or sort when distributing the Lucid3 Player Applet. If you are unsure of your situation when distributing the Lucid3 Player Applet, then please contact us.
If you do wish to distribute your key with a Lucid3 Player Applet on a commercial basis then this will attract a licence fee. Before distributing the Lucid3 Player Applet with a key(s) on this basis you must contact us to arrange an appropriate licence and payment.
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Q. How do I check what version of Java I have installed, if any?
A. To run Lucid3, you need to install Java Virtual Machine version 1.4.2 or greater on your computer. To check if you have the correct Java Virtual Machine (JVM) type the following command at a command prompt or terminal window.
java -version
If you receive an error message stating 'java' is an unknown command then you need to download the Java Virtual Machine.
If you receive a response to the command that states a Java version number less than 1.4.2, such as version 1.2, 1.3 or 1.4.1, then you need to download a newer version of the Java Virtual Machine.
At the time of Lucid3 release the current Java Virtual Machine version is 1.4.2_03.
To download the latest Java Virtual Machine go to: http://www.java.com
Note: Macintosh users need to use the system update utility or visit the Apple website to obtain the JVM.
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